Definition
You / Client / Customer / Tour Participant: means the person/s in whose name and/or on whose behalf the booking is made and/or whose name is on the Booking Form and invoice.
An ‘Infant’ means a person below the age of two years, and a ‘Child’ means a person from the age of two and below the age of twelve years.
Supplier: means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, and the like, railway, ferry, cruise, coach or any other person or organization selected by the Company to render services to the Tour Participant.
Website / Brochure Accuracy
We strive to make the contents of the brochure/Website as accurate as possible and print it much ahead of actual travel period. It describes services/amenities that are available under normal circumstances. However events, circumstances and factors beyond our control like traffic, bad weather, fairs, festivals, strikes, change of management/closure of hotels / restaurants, over booking of hotels / flights, cancellation/ re-routing/rescheduling of flights, rail or roadways, closure of / restricted entry at a place of sightseeing can affect the availability of services and necessitate change of routes/ itineraries. It may even necessitate stay in hotels in alternate city / ies or away from the one mentioned in the brochure / Website.
While every effort is made to maintain our services and follow the itinerary in the brochure / Website, in few unavoidable instances we reserve the right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Sightseeing and the like . Where we come to know of the changes/events sufficiently in advance we will notify you during booking or prior to departure. Otherwise our tour manager or local representative will inform you of the changes on the spot and we solicit your full co-operation in accepting such circumstantial changes. Therefore no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the Tour Participant during or after the tour.
Scope of Activity & Responsibility
The Company is a travel and holiday organizer. We do not own/control/operate any Airline, Cruise lines, Railways, Coach Company, Hotel or any other independent contractor or service provider in relation with services mentioned in this brochure / Website. Though we select all the ingredients, independent contractors, service providers for your holiday with due care we cannot assume responsibility for delay, deficiency or default if any in the services of such independent contractors, service providers, their management or staff leading to any injury / death / loss / damage to property or any such eventuality which do not fall within the scope of our normal selection and inspection process whilst engaging them. We are also not responsible for delay or deficiency in services of all independent contractors/service providers that may be borne out of any act or actions of co-traveler, co-our participant which may result in Tour Participant not availing some or all services on the tour as per brochure / Website.
Hotel
Hotels selected for each tour is set out in the brochure / Website. As you will be outdoors most of the time sightseeing we select hotels which are comfortable whilst keeping cost down. We take extra care to select hotel locations in either the city center or away from it depending on the tour journey and availability. Hotels do not have air conditioner or fan due to favorable weather condition. As hotel rooms are smaller we recommend maximum 3 persons in a room for your own comfort. Triple rooms are usually no larger than twin rooms, and the third bed is often a rollaway cot put in a twin bedded room for the night.
Confirmation & rates depends on availability at time of booking, Rates & availability is subject to change at the time of booking, incase no available we will offer them another hotel in same area.
As a general rule you can check-in from 14:00 on the day of arrival and must check-out at 12:00 (noon) on the day of departure. Early check in and check out subject to subject to availability.
Hotels may ask for a credit card imprint or cash deposit at time of check-in to cover for incidentals. This amount will vary from hotel to hotel.
Child Accommodation (Under 12 Yrs)
It is expressly stated and it be understood that any child below 12 years paying the special ‘without bed’ rate will not be provided bed in the hotel under any circumstance. In case the Tour Participant on his own makes a change in rooming while on tour the Company will not be bound to refund or pay compensation towards such change/s. If any such change in rooming by the Tour Participant attracts additional charge he/she shall be bound to directly pay the same directly to the hotel concerned.
Meals & Breakfast
Breakfast / Lunch / Dinner wherever provided on tour is on preset menus. The meal type is clearly indicated in the brochure/Website.We however, reserve our right to change the meal arrangement where circumstances compel us to do so. Where meal/s are missed by Tour Participant at his/her own will or due to late/non arrival at announced meal timing no compensation for such missed meal/s is claimable.
Daily basic continental buffet breakfast (Breakfast includes bread, butter, jam, cereals, fruit, juice, milk, tea, coffee).
We tried as much as possible to provide meals at Indian restaurant but sometimes during the tour due to time constrain we provide packed fresh Lunch / Dinner.
Coach / Seating
We use air-conditioned / air-cooled luxury coaches / Mini VAN or coaches. We find it fair to enforce daily seat rotation in the coach and hence do not allot seat number. On Europe tours the daily travel time by coach is roughly 8 hours under normal conditions.
Baggage
Tour Participants traveling by coach will be subject to the restrictions/limitation on baggage weight / size / pieces.
All baggage and personal effects are at all times and in all circumstances the responsibility of the Tour Participant and Company shall not be liable for their loss by airline / cruise / coach or any other carrier whilst on the tour.
Tour Participants are advised to carry valuables on their person at all times. Wherever Safe Deposit Lockers are available you are advised to avail this facility in safeguarding valuables. In hotels/locations without this facility you should take all the necessary precaution in protecting your valuables. Company or any of the carriers used or its representative/s will not be responsible for loss of valuables or for making good such loss.
All the transfer of Mini Van / Coach with normal luggage capacity, in-case if excess of luggage guest has to pay it extra and have to arrange it by own.
Health & Insurance
Tour Participant is bound to inform the Company during booking of the tour if he/she has a medical condition that may affect his/her ability to enjoy and pursue the tour arrangements fully as per the itinerary mentioned in the brochure / Website. The Company reserves the right where ever warranted to insist on medical fitness certificate any time prior to departure.
It is highly recommended that the Tour Participants acquire adequate insurance cover to secure their life, health and property as may be advised by your insurance agent to cover any eventualities associated with your overseas travel including health, accidental injury, loss, liability and the like depending on your assessment of your risk potential. Insurance if any, included in the tour price may be the standard travel care insurance policy provided by a third party insurance service provider and the scope of the cover may be limited in nature, the details of which shall be provided to you at the time of confirmation of your booking. The Tour Participants are advised to discuss your insurance needs directly with your insurance agent before proceeding on the tour and at your own cost procure any additional cover as may be advised. Please note, Insurance is the subject matter of solicitation, please read the terms and conditions of the insurance document carefully before finalizing your desired insurance cover.
Please note that the Tour Participant would have a direct contractual relation with the insurer and the Company is only a facilitator. Tour Participant shall therefore check the accuracy and correctness of the insurance policy and in case of any error or lapse report the same to the Insurer directly and get the same rectified by them, as the Company would not be responsible for the same.
Itinerary Change
We may often operate more than one coach per departure date. For the comfort and convenience of our Tour Participants we may reverse the direction or slightly amend the itinerary which will be advised either at the start of the tour or on tour. In the event any Tour Participant misses part / whole of the sightseeing tour or any such tour due to delay / indisposition or any other reason whatsoever on his part, then he will not be entitled to claim any refund.
Airport transfers will be provided only if passenger travel with the group. All other passenger arriving / departing separately will have to arrange their own airport transfers.
Conditions of Travel
The Tour Participant will have to strictly follow the Tour Program and return to India as per the validity of the air ticket. Those Tour Participants not traveling with the group throughout the Tour shall under no circumstances be entitled to any refund. It shall be noted that for all purposes, it shall be the responsibility of the Tour Participant to reach the place of commencement of the Tour and register with the representative of the Company at the appointed place, date and time. The Company is not responsible or liable if the Tour Participant does not reach the place of commencement of the Tour on time or if prior to his departure he loses his travel documents and / or baggage. In such a case, his booking will be treated as cancellation as in NO SHOW.
Tour Participant shall not behave in a manner which may cause distress or annoyance to co-tour participants or co-travelers or which may endanger or damage property of the Company, co-tour participants, co-travelers or any other/s.
Each of the booking conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable the remaining provisions shall nevertheless have full force and effect.
Tour Price
The prices quoted in the brochure/Website are calculated based on rates prevailing at the time of printing the brochure/Website. The Company reserves the right to amend before the date of departure any tour price published in the brochure / Website and accordingly recover applicable surcharges to make up for foreign currency fluctuations, changes in the various cross rate of exchange, fuel costs, interest rate on holiday loans and the like . All such increases in price must be paid for in full before departure by the Tour Participant.
Above all packages prepared to keep in mind to Peak season/Convention period / Exhibition / Block out period, In case of any surcharges applicable by hotel or Govt / Fuel Surcharges / Govt Taxes etc , same charges will charged to guest / agent directly.
Forfeiture of Booking Amount
The Company shall be within its rights to forfeit the non-refundable interest free booking amount paid by travel agent. In the event the Tour Participant either cancels the booking or fails to adhere to the tour payment schedule set-out in the documentation check list handed over to the Tour Participant after booking b) In the event his/her visa of any country(ies) is not granted or c) In the event Tour Participant is unable to travel on the tour booked due to any reason whatsoever, including medical grounds. Forfeiture of booking amount will also be governed by the rules of “secure your booking amount.
Refund
The Company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators and the like. and the decision of the Company on the quantum of refund shall be final and binding on the Tour Participants.
In case of a Tour for which the payment was made in Foreign Currency if any, with or without part payment in Indian Rupees the said refund shall be made only in Indian Rupees at prevailing rate on date of refund as per existing Rules and Regulations.
Refund (if any) for amendments and/or cancellation will be paid directly by cheque to Tour Participants by the company. It would take 45 days to process refund and 60 days if tickets are already issued.
There shall be no refund if the Tour Participant fails to join the Group at the commencement of the Tour, or joins the Group late or leaves the Group before culmination of the Tour. If the Tour Participant along with his family is compelled to discontinue the tour due to any reason such as illness, death, loss of passport, no claim shall be entertained for refund of unutilized services.
There shall be no refund if the Tour Participants does not or cannot utilize any service included in cost of tour like meals, rooms, excursions and the like nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.
Transport
In one day a driver is not permitted to drive for more than total of 9 hours between 0800 HRS - 2100 HRS, In case of extra hours running extra charges will be applicable.
In one day a driver must have 11 consecutive hours of rest. This can be reduced to 9 hours only three times per week. This is not specific to your itinerary. This will be influenced by the driver’s previous duties.
The above EU laws can be overruled by the specific laws of a particular country. This is at the sole discretion of the police at the time of checking.
Supplement attracted due to extra driving hours or KM will be borne by you. We will not be liable to pay for such expenses.
Cancellation
All services such as hotel accommodation / ground transportation for group tours are pre blocked well in advance. We are liable to pay penalties to all our suppliers / venders. If these services are released within the below mentioned time frame, charges will be applicable as per our condition.
Initial booking amount is non- refundable.
The Cancellation charges for Ferry / Cruise will be charged extra over and above the booking deposit which you have paid to book the tour.
Some nonrefundable services of package tour paid in advance for reservation process for the group, clients are requested to read the above before confirming the tour.
Cancellation Charges
The cost of package is subject to the below cancellation policy. The initial booking amount will be non refundable interest free booking deposit which shall stand forfeited in the event of cancellation of package tour by guest under any circumstances. The following cancellation charges will be applicable over & above the booking deposit if any passengers cancel the tour because of any reason including rejection of visa because of any reason.
| 45 Days Before of departure Date | 25 % of Total Cost |
| 30 - 44 Days | 35 % of Total Cost |
| 15 - 29 Days | 50 % of Total Cost |
| 08 - 14 Days | 75 % of Total Cost |
| 00 - 07 Days | 100 % of Total Cost |
Complaints
If the Tour Participant has any complaint in respect of services of any independent contractor, he/she shall immediately notify the same in writing to the independent contractor and hand over copy thereof to the Tour Manager in order to enable the Company to take up the matter with the independent contractor.
Any claim or complaint by the Tour Participant must be notified to the Company in writing within 28 calendar days of the end of the Tour. No complaint or claim notified after this period will be entertained and the Company shall not incur any liability in respect thereof.
For Booking Process
You are required to provide passport copies along with PAN card copies (first and last page image, front & back of PAN Card) along with booking advance amount to be deposited in below any of account by CHQ / Cash and intimate us for reconfirmation of payment through email.
Jurisdiction
For all claims, disputes of whatsoever nature relating to the tours marketed / coordinated by CROSSOVER TOURISM PVT LTD the courts, forums and tribunals in Delhi alone shall have exclusive jurisdiction.
